How was it like working in a call center?
Let me share my own experience while I got the chance to work in a call center.
Okay... so....
I was a fresh graduate in college then when I applied and started working in a call center. It was one of those ramping seasons when I first applied. Ramping meant companies are going to hire excessively more people to work for them. I was one of them.
I was a walk-in applicant then because I did not want to rely on phone interviews without getting any follow ups. The very first company I tried to apply was Qualfon. I went there around 9 am and got my Initial interview. Commonly, initial interview meant talking about what you have on your resume such as name, school, academic achievements, your work experiences if you have any already prior to your application. An addition to that would be the most striking questions " Why did you choose to work in a call center", " What are you looking forward in 3-5 years from now". Well that only meant staying in the company for good.
The personal question is, " Are you going to stay in the company that long? Or is it just very temporary?"
Before you apply, you need to make sure you have assessed yourself already. You need to assess your capability, English skills, your communication skills, socialization skills, availability, understanding, patience and your determination.
When you speak of capability well it goes with English and communication skills.
Socialization, hmmm for me it's just about how you blend well with your new friends from training and production. You have to blend well or else you'll be tagged as OTHERS. Call center peeps mostly are up for almost anything so you better be ready. But of course if you have obligations and you are the type of person who doesn't really hang out with friends but would rather hang out with family and old friends then that should still be fine. No one forces anyone to be like the rest. You don't have to change who you are.
Availability, most call centers prefer individuals who are readily available once hired. That's it.
Understanding, I know for a fact based on my experience that understand the whole scope of call center jobs or BPO can only be understood once you're there. I can say so much about it. The fun, the hardships and success. I've had it all. But the main scope of the work itself is that you are going to be a full pledged Customer Service. You're going to be giving assistance to people who are troubled with a certain product. Your assistance to them can either be sales, technical or simply inquiry. Got more questions? Let's chat about that EMAIL ME! hahahaha
Patience. I have to be honest, working in a call center is a mixture of fun, hardwork, stress and you have got to have a full bottle of patience. Patience is a virtue and it can lead you far from what you've thought. THAT IS SERIOUS and CERTAIN. BE PATIENT.
Determination. You determination for independence and success, yes you've got to have that. Working in a call center isn't all fun and fun. You've to have the determination to achieve more as it is also a career just as your are working in a bank, in a store, in a law office. You have to be your best version to elevate your position as well.
There I am glad that I was able to put my thoughts into words today hahaha!
That's it for now.
